Customer Support for Cable
Posted: May 1, 2015
I received a call last week from a pleasant customer support representative from Charter Communications who asked if I would consider switching the service in my office to a bundled package that would include Charter's phone, Internet and computer services. I was intrigued by the offer since it appeared that it would save me about $30 per month. However, I was slightly annoyed by the $99 one-time fee that would be attached to the contract, but it was not a large enough dollar amount for me to say no to the offer.
However, after I spent time with friends last Sunday night who wanted desperately to watch professional wrestling on pay-per-view via Charter Communications, I was reminded how dysfunctional Charter Communications is as a business. It took at least six phone calls with technicians to get either the video or the audio restored on my friends' television.
To be honest, I have no interest in professional wrestling. The first time I personally went to a professional wrestling match was in Milwaukee, which happened to be the first time that Hulk Hogan was in the ring. The people that attend these events are a little wacky, in my opinion, and I had no interest in watching the same activity on television. However, my friends paid $45 for this pay-per-view service, so I was interested to see how Charter Communications would handle the issue.
After the sixth phone call, the service was restored. The last customer service representative from Charter was actually from Wisconsin, which seemed to make the problem go away much more easily. I can only hope that the head of the household at my friends' house who pays the bills for Charter Communications was able to call the next day to negate having to pay the $45 bill for service that was interrupted for much of the evening.
INTERESTING FACT: Companies with 50 to 99 employees do not have to offer health insurance to their workers until next year, but they still have reporting requirements to comply with under Obamacare. For example, the companies must report offers of coverage and the cost of any coverage that employees pay for themselves. Self-insurers must provide names and other details, including Social Security numbers of workers and family members who signed up for the coverage. For more details, go the IRS web site and to your employees in early 2016 and have them fill out Form 1095-C.
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