Eau Claire Express Fan Deck
Posted: August 7, 2015
I have always been a big supporter of the Eau Claire Express. I attend at least two or three games each year. The atmosphere is upbeat and fun and there is never a dull moment. However, I had a horrible experience last Friday night when I was invited with a group of friends to enjoy the Fan Deck at an Eau Claire Express game.
First of all, the Fan Deck allows customers to have four free beers and free food during the course of the game. Unfortunately, it appeared to me that the Eau Claire Express were under-staffed because it took more than 20 minutes to stand in line and wait for a free plastic cup of beer. On top of that, it took another 40 minutes to stand in line for the free food.
After missing most of the first three innings while standing in line, I wasn't the only customer who felt the need to complain. The common refrain while standing in line was that we all felt bad for the sole bartender serving the beer.
Granted, it was a very nice night last Friday and the crowd seemed larger than normal. But having had experience dealing with large crowds as the owner of Festival in the Pines, I get nervous anytime a customer has to wait longer than 10 minutes to purchase food.
Like I said, I have been an in-kind supporter of the Eau Claire Express baseball team. In fact, I have had a long-standing agreement with the Express to sponsor the foul balls the last Sunday of the regular season promoting Festival in the Pines. The advertising agreement allows for a series of ads to appear in The Bottom Line as well.
I ended up paying the four dollars for a beer after getting my food. I did not want to wait another 20 minutes and miss any more of the ball game. However, rather than complain, I ended up calling a taxi and left after the fifth inning. As it turns out, the Express later either called in more employees or moved some people around so that the lines were not as long as the game progressed.
I will continue to attend Eau Claire Express baseball games. But I doubt I will ever spend the extra money to watch the game from the Fan Deck.
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