Administrative Professionals Week
Posted: April 19, 2013
I have often noted that my desk in the office is only somewhat organized. In other words, I am a "desk piler ". It may look a bit chaotic at times, but I know what's in each pile and am able to retrieve most items in a timely fashion.
My office manager, Tammy, who has worked with me for more than 20 years, has an immaculate office. Nothing appears to be out of order. It's Tammy's ability to restore order in my sometimes hectic schedule that allows the office to run smoothly and efficiently.
Modern office professionals bring order to the workplace. Since 1952, the International Association of Administrative Professionals has honored office workers by sponsoring Administrative Professionals Week, which takes place April 22-26 this year. Outside of employee birthdays and major holidays, it is one of the largest workplace observances in the world.
After owning The Bottom Line for nearly 25 years, it is refreshing when I am able to hear a familiar voice on the other line as I attempt to research a business story or sell a subscription and/or advertising in my weekly newsletter. I have had the pleasure to work with key individuals who oversee their office operation and are able to connect me to those who make decisions.
A key trait for all administrative professionals is to be pleasant when answering the phone. No matter what the receptionist is doing at the time I call or what the weather is like outside, the true professional is smiling when answering the telephone. Believe it or not, a smile over a phone line is infectious.
The best administrative professionals are also those who understand why I'm calling and, even though I may not be able to get connected to that business owner at the time I call, the receptionist is able to offer me the necessary information so I can ultimately hook up with the individual I need to speak with and fulfill my intended goal.
When two individuals dreamed up the idea of honoring administrative professionals 61 years ago, it was called National Secretaries Week. By 1981, the special week was called Professional Secretaries Week. But with all of the multi-tasking required for those who know what's really going on in the office, it's now appropriately called Administrative Professionals Week.
Treat that special person to a small gift or a bouquet flowers. Or, buy a card or give paid time off so your administrative professional can do something that will allow he/she to restore order in their life.