Bringing Jobs Back to the United States
Posted: April 1, 2016
I received a message from a subscriber last week that I thought I should share with you. It involves bringing jobs back to the United States. When we attempt to speak with a representative from a credit card company, a financial institution or cell phone company, many times we are sent to a foreign customer service representative who may be from India or the Phillipines.
One of the most frustrating things that I have experienced is when I cannot understand the person who is taking my phone call. However, according to a relatively new law, if an individual has a difficult time understanding the person on the other end, all you have to do is politely ask to speak to a customer service representative in the United States. You will be immediately connected to a representative in the United States.
Imagine what would happen is every United States citizen insisted on talking to only customer service representatives in the United States. Imagine how that would impact the number of jobs restored back in this country and the number of jobs that would need to be created.
The goal is to restore jobs back here at home - not be abrupt or rude to a foreign customer service representative. Think about how many companies will consider doing something different than having a call center located in a foreign country.
RANDOM THOUGHT #1: Did you see that the state of California will be raising its minimum wage to $15 per hour by 2022? Under the plan, the state that already has one of the highest minimum wages in the country at $10 an hour would raise the wage to $10.50 per hour in 2017, $11 per hour in 2018 and one dollar more each year through 2022. The deal affects about 6.5 million workers in California, or 43 percent of its workforce, that makes less than $15 per hour now.
Other cities in California have raised their minimum wages to $15 per hour, including Los Angeles, San Francisco. Seattle, Washington has also raised its minimum wage to $15 per hour. In New York, Governor Andrew Cuomo has pledged to increase the minimum wage to $15 per hour by 2019 and make it effective statewide by 2021.
RANDOM THOUGHT #2: I laugh every time I see the commercial promoting Apple's Siri, with the cookie monster from Sesame Street. It is priceless.