Adminstrative Professionals' Week April 21-25
Posted: April 18, 2014
The American Heritage Dictionary defines the word secretary as: "one employed to handled correspondence and do clerical work ". Most of us in the working world know better, though. I realized long ago that most office managers and/or secretaries are responsible for doing more than just answering the telephone or typing memos. In fact, most successful receptionists are usually those who can multi-task and make the call as to whether their boss needs to be contacted by me at all.
Many times, as a salesperson, I can tell when the person I need to speak with is "suddenly " on the other line, in a meeting or out of the office. Those receptionists or office managers are priceless to their employers.
But the best administrative professionals are those who understand why I am calling and, even though I may not be able to connect with the business owner at the time I make the phone call, are able to offer me the necessary information so I can ultimately hook up with the individual that I need to speak with to fulfill my intended goal.
This is why, as the caller, I always try to make the receptionist's job easier by announcing who I am, who it is I wish to speak with and what the call is about. I have found that the person answering the phone appreciates my introduction since he/she is often asked to perform other office tasks while not attending to the telephone. It also eliminates the question, "Can I tell he/she what this is regarding?"
In sales, I believe it is not who you know, but rather who knows you. In other words, it is best to gain credibility and be sure the company receptionist knows who I am so that he/she feels comfortable connecting me to the decision-maker. Be careful, though, to not make too much small talk. Administrative professionals are very busy and often don't have time to chit-chat.
This is coming week, April 21-April 25, is Administrative Professionals' Week. In my opinion, it is important that small business employers make sure their office personnel know they are appreciated with a small gift, a card or a simple "Thank you " for a job well done.
THIS BOTHERS ME: As we all await spring, I have spent a considerable amount of time in automatic car washes this past winter. One of my biggest pet peeves is when the vehicle behind me does not provideenough time for my car to go through the complete drying cycle. Most of the time, one has to wait at least 15 minutes to get into the car wash anyway. So one would think that a little more patience could be had to allow the car in front of you to at least dry off.