Sprint Experience Update
Posted: November 8, 2013
Some of you may remember my editorial in the Sept. 13, 2013, issue of The Bottom Line. I was lamenting about my inability to acquire a smartphone through Sprint since I was unable to remember my Personal Identification Number (PIN) and password. Well, I finally decided to take the next step in hopes of buying a smartphone and I learned a valuable lesson in the process: Losing something was actually a net gain for me personally.
When I first visited the Sprint store in Eau Claire and couldn't recall my PIN and password, I had the information sent to me via the U.S. Postal Service. At the time, I was told that I was eligble for an early upgrade, even though my two-year contractual agreement did not expire until July, 2014.
Upon returning to the retail outlet in late September, I was told that I was not eligible for an early upgrade. The earliest I qualified for an early upgrade was March, 2014. If I wanted to buy a new smartphone any sooner, I would have to pay upwards of $200 on top of the cost of a new cell phone. I thought that was ridiculous and left the store muttering to myself that it may be time to consider switching my service to a different provider.
Last Thursday, I lost my ancient Sprint Instinct cell phone. It was the first time I misplaced a phone in well over two years and I was in a state of panic without my 150+ contacts.
So, I went to Sprint again, armed with my PIN and password, knowing that I would not be eligible for any deal. But, to my surprise, the sales clerk informed me that since I lost my phone and had insurance, I was eligible for an early upgrade after all. And, because of my loyalty and my past history to pay my bill on a timely basis, I was able to purchase an Apple iPhone 5 for only $100.
The only negative to not being to locate my old phone is that I have to recoup all of my contacts. But, while I'm doing that, I can try to teach myself how to use the new gadget and take advantage of the technological advances that I have avoided since the turn of the century.
If you think I need to have your information stored in my new smartphone, feel free to call me and leave a message so I know who is calling. My number is: 715-379-4925. Or, I suppose you can text me. But you may have to wait a while for me to respond. My fat fingers are having a hard time adjusting to the new device.