Sprint Customer Since 1994
Posted: September 13, 2013
I have owned the same type of cell phone for the past seven years. Obviously, the device is very outdated, but my phone does what I need it to do: Make/receive calls, texts and check sports scores and weather. The Samsung Sprint Instinct isn't even made anymore, but even when I've lost it, somehow the company has been able to send me a replacement without me having to upgrade to a smart phone.
However, I am a firm believer that even an old dog likes to at least try new tricks. That's why I think I'm finally ready to upgrade to a smart phone.
When I went to the Sprint store in Eau Claire two weeks ago to inquire about purchasing a new phone, I was asked to recite my Personal Identification Number (PIN) and password. Since I've been a Sprint customer since 1994, and never been asked for that information, I was unable to provide the service representative with the secret number and pass code.
After multiple attempts with the service rep assisting with me on Sprint.com, it was apparent that I would not be able to retrieve my PIN and password. The young sales rep told me that I was out of luck. I asked the sales rep how much it would cost me to buy out the rest of my two-year contract. It was only then that the young Sprint rep suggested that I could purchase an "early upgrade" on my account.
After some consideration, and knowing that it would cost me $200 to buy out my existing contract, I decided to return to the Sprint store a week later to learn more about my options to purchase a new phone. But, once again, I was stymied by my inability to recall my PIN and password. I showed some frustration with this process and threatened to take my business elsewhere, despite the $200 fee to cancel my Sprint service.
The manager at the Sprint store suggested to the young sales rep that he request to have my PIN and password either e-mailed or texted to me. But, since I didn't do texting nearly 20 years ago and was just starting to realize the value of the Internet, I apparently told Sprint to only send me my private information via the U.S. Postal Service.
Three days later, I finally received my Sprint PIN and password delivered to my downtown office. Now that I am armed with all of fhe necessary information to do an "early upgrade " on my Sprint account, I'm not sure if it's worth it. I may spend the $200 and find one of the many other vendors who don't make their customers jump through so many hoops.